Relate Nottinghamshire - Nottingham

Paul D.

I have attended Relate Nottingham a number of times with Jasmine over the last 6 months. I have nothing but positivity to say about my overall experience & whole heartedly recommend anyone seeking the relevant therapy to work with Relate. Reading some of the feedback, I feel there is an incredible injustice & can say with certainty the whole team put your needs & expectations as an absolute priority. From managing appointments to making payments, every step is simple, considerate & professional.
I had not experienced any level of counselling/therapy in my 40 years other than binge-watching the TV show "Shrinking" a week before the first appointment.
My sessions with Jasmine have been in person at Relate's office & I've always been greeted with a warm welcoming smile. Jasmine has a presence that immediately reassures that you are in very safe company to explore that journey of emotional vulnerability. This works perfectly with the environment of the room that she welcomes you into & she is calm, patient & positively thought provoking. My sessions with Jasmine has given me a new found boost of self-worth & helped me think about myself in a more positive way. For that reason, and many others, I highly recommend Relate.

Jasmine F.

I work as a counsellor for Relate Nottingham and have done since September 2018 - we have faced an incredible amount of challenges over the years, Pandemic, moving our services online, moving premises, integrating new team members and training them, moving services back to face-to-face and trying to make the charity viable.

Colleagues here that have stuck out these difficulties are incredibly dedicated and a lot of the management backstage (over the last few years) has been undertaken by a team of volunteers. We provide excellent therapy services with experienced therapists and work hard to create a warm environment for clients once they are in the service.

Penny S.

From May 2024, I have stepped in as the Chair of the Board of Trustees and since have made many changes, including centre management. Please be assured that our counsellors are highly trained and fantastic at their job. Our administrators are now highly trained and I can assure you the phone won't ring and ring anymore!
I used Relate during my divorce and that is why I've come back to volunteer my time. It is very saddening indeed the service has dropped since then and clients have experienced this.
I can assure you if you call Relate now, you will receive a 5 star service.
Penny Strutton

Adrian B.

After Councillor didn't show we asked for a refund. 30 days later no reply phone just rings out. And if we hide our number they answer but hang up when they hear our name. Emails are ignored. It seems to be just a skimming website that books sessions for councillors for a cut but has no backup. Avoid like the plague

Emma L. W.

The counsellor I was paired with was great and my husband said the same for his. Communication from the admin team was horrendous, disorganised at best and rude at worst. Our availability changed because of how are work pattern changes across the year and they never fit us in for another appointment after that. When I chased it I was accused of being unreliable and not turning up to appointments, which never happened. I rearranged a couple of times due to illness. I was so shocked and infuriated by the email I received that didn't get back to them. My husband was seeing someone separately and the counsellor either forgot about the appointment or admin didn't tell the counsellor about the booking. Again, impossible to get another appointment after that. It's been months since our last appointment and we've not once been called or contacted to continue our sessions and I've not chased it because I'm not sure I want to give them any more money after the experience we've had. It's frustrating because we got to a good point to start having appointments together and still have a lot of work to do on this and have obviously paid for many appointments to get nowhere. Now I feel we have to start all over again somewhere else because this place was so poorly organised and managed.

maggie H.

Very disappointed with Relate, waste of my time and money. I needed to reconcile with my daughter. I was to contact her to get in touch with them which she wanted to do, so eventually there would be a joint meeting.
When I asked if she had been in touch and aired her views I was told they couldn't tell me that it was confidential.
The whole point was to reconcile and disappointed they didn't try.

martha

Such a strange place, their website looks so normal but you can't get any information on the cost of sessions etc. because the website doesn't let you book, and no one picks up the phone or responds to emails....then came to look at reviews and seems like a really dodgy place. Only their old location (this address) comes up with their old logo and seems all the reviews had a similar experience.

W P.

I booked an appointment online, got several emails reminders, but did not receive a call at the alloted time. I've tried to contact them since but they do not answer the phone.