Leicestershire Partnership NHS Trust - Leicester

Bevin T.

The Central Access Point claims to provide “emotional support 24/7”, however every time I have called them I have not been able to speak about what I need to for more than 5 minutes, instead I am forced to listen to how I should try harder and do more. This inevitably results in my getting frustrated as I am already at my limit and in desperate need of support which I have been literally begging for for years. I told them I am AuDHD and they continued to give me more things to do (excersise, meditation, using apps etc) instead of just listening to me. If a service claims to be there to listen and and provide “emotional support” I do not expect to be presented with apps and websites, paid counselling options, etc. I expect to be listened to and spoken to like a human being, not a problem to be solved. I won’t be calling again and I have blocked their number.

Aelin

Referred to them for an assessment for a certain mental health disorder by a professional. When I had a consultation with the nurse at Central Access she dismissed me, said me traumas were not serious and told me to take antidepressants. Absolutely horrible.

Aman S.

GP sent them my referral for a psychiatrist back in September on the 24th. No news since then, so I rang them today, December 16th to find out what the update is. The update: “Oh you wanted to see a psychiatrist for a diagnosis? Well you need to ask your GP for that” Top tier service right here, 10/10 would never recommend.

Owen S.

They don't care, don't listen, caused massive amounts of distress and do not offer any support whatsoever. Use them only if you want to punish yourself.

Sean M.

Warning! This is the worst mental health service you will ever experience.

the fact that they use “Urgent mental health care” on their website, please be aware that this is NOT for emergencies. The best support you will get is the crisis team - and that is if they agree to see you. They also take ages to answer your call and are pretty useless when they eventually do.

The attitudes from these people are Unbelievable! Shut this service down immediately!

Abigail C.

Received a text message to fill in a questionnaire before an “appointment” told to call my LPT team with any queries. Was put back and forward to all different departments, someone telling me to speak to my manager. Didn’t have a clue what they were doing. Still have no idea why I had to fill in a questionnaire, as I no of no appointments. Now I’m waiting for a call back. Mental health department about had me having a mental breakdown. Ridiculous!

Tom F.

Tracy from Charnwood community mental health team hung up on me twice when I mentioned being suicidal. They have refused to help me just tell me to call someone else or go private

AP T.

Told them I believe I have undiagnosed autism at 33. Recommend debt advice and a few phone apps. 🤣 Mental health help is impossible to get. Until you kill yourself