West Cross Surgery - Swansea

Introduction

West Cross Surgery, situated at West Cross Lane, West Cross, Swansea, is a integral part of the Bay Health Cluster Network, offering a comprehensive range of primary care services to its patients. This public medical center is committed to providing high-quality healthcare in a comfortable and accessible environment.

Main Services

• Meet the Staff: The practice has a dedicated team of healthcare professionals, including doctors, nurses, and support staff, who work collaboratively to ensure the best possible care for patients.
• Appointments: West Cross Surgery offers appointments for both adults and children. You can book an appointment online, by phone, or in person at the reception.
• Practice Charter Standards: The practice adheres to the Practice Charter Standards, which aim to provide patients with a high level of service, including easy access, clear communication, and involvement in decision-making.
• Access Standards: West Cross Surgery is committed to providing accessible healthcare services. They strive to meet the access standards set by the NHS, including providing appointments within 48 hours for urgent cases.
• Registrations: If you live within the practice boundaries, you can register with West Cross Surgery. The practice also welcomes new patients from outside their boundary, subject to availability.
• Communication: The practice places a strong emphasis on clear and effective communication. They provide information in various formats, including large print, Braille, and audio, and offer an interpretation service for patients who speak English as a second language.
• Confidentiality and Management of Records: West Cross Surgery is committed to protecting the confidentiality and privacy of patient information. They manage and store patient records in compliance with data protection laws.

Location and Access

West Cross Surgery is located at West Cross Lane, West Cross, Swansea SA3 5NN, United Kingdom. It is situated in the West Cross neighborhood, close to the Gower Coast, a popular tourist destination. The practice is easily accessible by road, with the A4067 and A4118 major roads nearby. There are also several public transportation options, with bus stops within walking distance of the practice.

For those who prefer to travel by car, there is a wheelchair-accessible car park available on-site. The practice also offers a drop-off point for patients who have mobility issues.

Featured Characteristics

• Wheelchair Accessibility: West Cross Surgery is fully wheelchair accessible, with a wheelchair-accessible entrance, ramp, and toilet. The practice is committed to ensuring that all patients can access their services with ease.
• Toilet Facilities: The practice has a toilet on-site, which is also wheelchair accessible, ensuring that all patients can use the facilities comfortably.
• Appointments Recommended: While walk-in appointments are accepted, the practice recommends booking an appointment in advance to ensure you can be seen by a healthcare professional promptly.

Practical Information

• Phone: You can contact West Cross Surgery by phone on 1792404157.
• Website: The practice's website, stthomaswestcross.co.uk, offers a wealth of information about the services they provide, as well as useful resources for patients.
• Opening Hours: The practice is open Monday to Friday, from 8:00 AM to 6:30 PM. However, these hours may be subject to change, so it is always best to check the website or contact the practice for the most up-to-date information.

Positive Aspects from Reviews

West Cross Surgery has an average rating of 2.3/5 on Google My Business, with a total of 25 reviews. Despite the average rating, several patients have praised the practice for its friendly and professional staff, who take the time to listen and provide thorough care. The practice's accessibility and convenient location have also been commended by patients. Some patients have also highlighted the practice's efficient administrative staff and the ease of booking appointments online.

👍 Reviews of West Cross Surgery

Morganna F.

1/5

Training wouldn’t go a miss for receptionist staff. Every time you need to call expect a 1 hour long wait just for reception. Doctors are good when you can finally get an appointment. Ask my gp doesn’t work. Due to receptionist lack of competence I’ve had a warning from work as having to chase my own sick note.

A A.

1/5

Really bad service at the reception on an simple appointment to be made by phone or face to face. It's just ridiculous. First told to make a book appointment at 8am not at 9am, online mentions 3 options. Went at 8am to the surgery closed half hour later reception lady told us to come back at 9am, came back 9am told me to go st Thomas surgery to get appointment and I live in West Cross. Phones are never answered or long wait. Trying to make appointment for 2 days shouldn't take this long and have so many hurdle to get it done.

Ashley W.

1/5

There is a 6-7 minute window to access ask my GP (8am to 8:07am) server gets overloaded with the numbers of people trying to access so pages are very slow. Disgraceful. When you can get an appointment I have found some doctors good and understanding and try to get to the bottom of issues. Once access issue is resolved I'll update the review.

Naomi E.

1/5

I sat in the waiting room as someone’s support and the way the receptionist spoke to an elderly lady because she was in pain was disgusting. A gentlemen came in asking for his prescription and it’s like she got annoyed because he was meant to go to pharmacy and he ended up apologising and I felt so bad for him. He didn’t know. My god she has no heart. How she’s got a job here I don’t know. She’s got red short hair with glasses.

Another U.

5/5

Always able to get an appointment with Dr’s and everything always followed up, it is split with st Thomas so bit of a trek across the city but seen in a timely manner. Don’t know why people are moaning about the telephone system try the internet instead! separate thank you to Sophie the health visitor also, worth her weight in gold.

Huw M.

5/5

Always had brilliant care from a number of the GPs here. They have gone the extra mile to get to a good solution even when that’s been difficult. Just as good for mental health as well as physical which is rare. My brother in law has just joined from London area and is amazed how much better the care is.

Jenny M.

5/5

Not sure why the surgery has so little stars, I have always been treated really well there from reception, the nurse and doctors. I found them to be very professional and compassionate. I presume it's because people only leave reviews if they're negative!

Mardin R.

1/5

Wow Shocking . the staff at the ( westcross surgery) sepcialy the receptionist need to be trained by some one and have to learn how to talk to people, racist people ever I have seen, as soon as they know you not from here they treat you differently.
They send me to a privet hospital and from there they say you have to talk to your doctor and get the prescription and I ask for a result of blood test , with out knowing any think they say its normal you don't need any thing.
So the doctor how I saw in St Joseph hospital in Newport he was wrong and the receptionist knows more about my problem than the doctor in private hospital .