UK Therapy Guide - London

Elliott S.

I wanted to take a moment to express my heartfelt gratitude to UK Therapy Guide for the exceptional service they provided. My experience with them has been smooth & calming.

From the very first session, I was impressed by the therapist's professionalism, compassion, and expertise. They created a safe and non-judgmental space for me to open up and work through my issues.

I want to thank Olive for her kindness and recommending to the perfect therapist for me.

Thank you UK Therapy Guide

Miriam

I have to write another review at the therapy guide asks questions to which I can’t reply.

Firstly I would like to say that the issue was resolved, however the UK therapy guide decide to email me 1 month after to cause unnecessary stress by calling me mean for writing a review.

After initial investigation We can see that initially, you booked an appointment and then requested to change the appointment time per you request. -
untrue, I requested to change the first one as your therapist could make it.

Then the second session I was fed up with your therapist changing the times and unable to make the booked time that I requested a refund.

The moment we were aware that your therapist wasn’t able to attend the new session time we made an immediate refund and offered to book again. -
I was offered a refund (1 month after the first request was sent, and a instagram message was sent, I believe this was too long).

The Therapist also offered another appointment
- I don’t need to accept a time that doesn’t suit me, I booked a specific time for a reason.

Please can you explain how and why you feel ripped off and why you believe we have been dishonest so we can try to address your concerns?
I believe it is dishonest to delete my reviews on instagram because you don’t want potential customers to see honest reviews.
I felt like I was ripped off as it took me over a month and a lot of stress to get a refund.

We can to share the thread of our conversations and the redacted refund details with you if that would help?
Absolutely! as I have just replied to you but you are talking about the first session which was rescheduled again due to the therapist not being available at the booked time, not the second session which I am unhappy to continue to reschedule to a Tuesday at 11am for a session I booked after work hours.

I don’t appreciate your ridiculous lies and incorrect facts 2 months after I hVe let go of your mistakes. Own up and accept that you made the mistake and stop causing drama.

Miriam

Dishonest and secretive.

The therapist I was assigned from the UK therapy guide didn’t turn up to the assigned times, and then nobody refunded me for over a month (2 emails and instagram comments try to to get a reply). They blocked me and deleted the comments, I believe this is so potential customers cannot read honest reviews and make informed decisions about what could go wrong. Be wary about the reviews because they delete the bad ones on instagram.

danny Z.

Olive, Floss and the whole team have always been such a pleasure to deal with.
I feel safe and assured and they always get everything neatly tied up for me.
Thanks so much for your support through Covid and beyond.

Naomi M.

Supportive and actively involved platform for therapists to access appropriate referrals

Kirsten P.

Being a therapist with UK Therapy Guide has been a positive experience. They are dedicated to carefully matching clients with qualified professionals, ensuring individuals receive the right support. Their rigorous vetting process guarantees that all therapists are experienced and highly qualified. As a professional, I’ve found their support team to be consistently helpful and attentive. Highly recommend