Steina Physiotherapy - Liverpool

George H.

A Highly Competent Physiotherapy Clinic with Room for Refinement

I recently had the opportunity to visit Steina Physiotherapy, and I must commend the clinic for its professionalism, expertise, and quality of care. The initial assessment and treatment were conducted with great attention to detail, and the physiotherapist demonstrated a thorough understanding of my condition. Their approach was both structured and effective, providing me with confidence in their expertise.

However, I would like to offer some constructive feedback that I hope will be received positively. Having attended multiple physiotherapy clinics, including Liverpool Physio and The Physio Lounge, I have observed a practice that could significantly enhance the patient experience at Steina. When prescribing exercises for home rehabilitation, I would highly recommend incorporating a brief in-clinic demonstration where the client performs a few repetitions under supervision. While the provided video demonstrations and written descriptions are articulate and well-structured, some patients may unknowingly execute the exercises incorrectly. Others might find that a particular exercise is unsuitable for them, but this may not become apparent until they attempt it. By allowing clients to practice under guidance, they can develop a better sense of correct form, ensuring the exercises are both effective and safe.

Additionally, I have encountered some difficulty with appointment scheduling. While the clinic offers a messaging service, I found that responses could be delayed, leading to missed opportunities for booking. Given that many clients lead busy lives, direct phone communication would be a more efficient alternative. If a client leaves their details for a callback, prioritizing a phone response could expedite the booking process and enhance accessibility to services.

Overall, Steina Physiotherapy is a high-caliber clinic with excellent standards of care. With minor adjustments to exercise guidance and appointment scheduling, they could further refine their patient experience and solidify their reputation as a leading physiotherapy provider. I appreciate their dedication to their clients and look forward to seeing them continue to excel. If these refinements are implemented, I would be more than happy to update my rating to five stars, as I believe they have the potential to offer an outstanding physiotherapy experience.

Susan W.

Have had a number of treatments over several years. Excellent would highly recommend Elaine is so thorough in her assessment and treatment and is very caring and compassionate. Always given follow up exercises to do at home to continue improvements in mobility and reduce pain

Emma G.

Looking for a physio look no further! Elaine is simply amazing. My shoulder is so much better than before I saw her. She has helped me to get a proper diagnosis as to what was causing the pain and been all round amazing! I couldn't recommend more.

Lesley R.

Excellent physio sessions from Elaine at Steina! Had a few sessions for lower back pain, always finished off with some acupuncture & an exercise plan for between sessions. Elaine is very personable and makes you feel at ease throughout. Prices are very competetive, she never tries to push extra sessions on you & is always guided by how you feel your treatment is working. Wouldnt hesitate to recommend 😆

Anna D.

I phoned up today to book an appointment as I was in agony with a trapped nerve in my neck. Elaine booked me in right away and was so accommodating as I was in work until 4.30. I was seen by Gell, she was so amazing and what she does. I came out a new person. Pain was eased so much and the service is friendly and relaxing.

Highly recommend!!! 😊

David S.

Had trouble with neck, shoulder and arm issues. Elaine was very helpful and explained everything, talking about lifestyle and suggesting everyday improvements. The course of physio is initially sore, but very helpful. No hesitation in going back, and I am!!!

Steven W.

After putting my back out playing golf I contacted Elaine at steina physiotherapy. I was due to make a long drive to Aberdeen a few days later and as I could just about walk there was no way I could have done that. After treatment & acupuncture I was able to walk out and make the drive 2 days later. Well worth a visit & would highly recommend Elaine 👌🏻

Susan R.

Visited Chiropodist Martin been looking after my Mum & myself for over two years. Excellent service, early x late appointments whatever you want. Really nice & friendly, have recommended to family members & they say same. Feet feel fantastic afterwards. Well worth it. 👣👣👣👣👣👣👣👣👣👣👣👣