Psychotherapy Service And Pd Hub - Liverpool

kmo1612

Upon initial reading about people’s experiences at Spring House, it might be easy for anyone glancing through, to believe that the comments are overly histrionic, lacking in focus, and ultimately reactionary. However, dig deeper, and, like with everything, you’ll find that within these scribblings, the truth will out.

The poor review pattern, at just over one star has trended for a reason; and this comes from someone who was there for over a year. Nevertheless, I differ slightly in that I felt the receptionists to be absolutely lovely - but the service within, was deeply inadequate. You have to understand, that Spring House is mainly a pass through for trainee therapists who need to gain their stars, or acid hearted, apathetic therapists who are the way they are because they have spent far too long within an overburdened, broken mental health system which is doomed, inexorably to failure.

Therapy is one of those things, which is kind of like the icing on a cake - nice to have but not strictly necessary; which is why it isn’t taken seriously within Merseycare, and can operate as substandard because it is subconsciously perceived as a freebie. The reality is (if anyone reads this and requires therapy), is that you have to study the counselling directory to seek out an experienced therapist, and go private. It is costly, but if you are desperate and need someone to talk to, who is decent and compassionate - then that is the way to go. Trust me, it is worth the expense. Avoid Spring House, with its cloying, oppressive waiting room and forlorn, disconsolate aquarium, if you want to keep your sanity. Good luck to anyone who is suffering internally.

Daisy

Honestly the worst experience I have ever had.
Fiona Craig Won't listen to anything you say,
instead talk over you and tell you what she
"thinks" which is not compassionate or
understanding. I did group psycho ed for my first
8 weeks, which I really enjoyed. They spend a
while talking about your next step under the
service, which they TELL you is mbt. So for two
full sessions you just talk about mbt, no other
options are spoken about. it's also a group but
don't enjoy talking to the people in that group and
questions you're asked, you'll get told off by
Suzanne.
Honestly this place is so backwards I need
therapy to talk about my experience. I also cried
in front of FIONA CRAIG while she read me a list
of what SUZANNE AND JEN from psycho ed
wrote about me (which none of it they told me in
my review?) saying, I didn't try, I didn't enjoy It,
wouldn't listen. instead of asking if I was okay,
Fiona Craig looked at me and her eyes lit up as I
cried and she grabbed a pen and paper. So I
obviously left while crying out of this service in
the middle of my session. No one stopped to ask
if I was okay, no one called me. I was given a
letter a week later to talk and at this point I was
exhausted from this service and how it let me
down time after time. I'm disgusted and I wish I
never set foot in this vile, lame excuse of a
service. Do not waste your time. You're better
with single point of access or talk Liverpool

Laura

I was under them for just over a year and they wernt equip to deal with me. I couldn’t get any mental health care from anywhere else while I was open to them. The year was horrendous towards the end after they pushed me into crisis im not going to go into it but believe me when I say how I managed to get through and discharged I don’t know. Therapy won’t even cut it because of the trauma they put me through and damage they did. And the toxic thing is is management did NOT care at all about my well being either. They would allow me to be that high risk and never did anything because there was no concern of them. One worker did try her best at times but she was taken from my care just before discharge I couldn’t take it anymore so I pushed for discharge. I told her something serious about her out of concern as I came across her personal details and they got the police out on me yes that’s right they still stand by that decision even though the police said it wasn’t a police matter. I got investigated for about 2 weeks to see if I was any risk in the end I couldn’t take it and ended up getting rushed to hospital. If this isn’t corrupt I don’t know what is. I’m free to get on with my life now but the ptsd that I had before I came here is of the scale now. They get on with their life while mine was nearly destroyed. Complaints have gone in so I have proof and I can get my story out because people would find it very hard to believe. I’m not perfect and I try to be a good person but I didn’t deserve to be treated like that. When they sent the paper work to the gp it said I wouldn’t engage I didnt help myself and their was note of their doctor saying medication won’t bring meaningful change so that’s why I’ve had a fight to even get any medication because the gp is reluctant to prescribe any. However I have started propanalol and I’m hoping this will help. I wouldn’t want to discourage anyone from going here but just be on your guard and remember policies and procedures will come before any patient

Tasmin J.

Went here for therapy, wasted money going each week for the lady to keep pressuring over things that were not relevant; seemed like she just wanted to study reactions and like the rest of most nhs workers failed to do anything they said they would including time keeping on appointments and the final letter. Glad I did waste my time writing one out like she was begging. Might as well ring Samaritans at least they listen

Miranda B.

I did not receive any help from the therapist I was assigned to, and his final review letter was littered with spelling mistakes, inaccuracies and inconsistencies. I wish I'd been assigned a different therapist.

sophie R.

Only care about themselves instead of us who need actual support

S G.

Saved me life

Glynn H.

I would highly discourage anyone from using this service.