Phoenix Health and Wellbeing - Leeds

Joe J.

Great massage, very friendly staff - Olha and Judita are particularly skilled. Good prices and very convenient location in central Leeds with bike parking right outside. I'll be back again and again!

Danny B. (.

Pheonix health and wellbeing is a heaven on earth and an absolute life saver. I have been attending for 18+ months and I have always had a warm friendly welcome from day 1. I have recieved massages from Heather, Olha and Judita and I have had counselling with Angie and now Victoria and everyone is so lovely and very highly skilled. The massages have been out of this world and the counselling has helped me alot. The staff members are so inviting and can have a laugh with each and everyone of them. Liz is such a lovely polite and welcoming person and nothing is too much and always puts a smile on my face. Heather and Judita is fun to chat to and they have me laughing which is always a nice thing. Heather's healing hands are magical but her smile is so contagious. Judita is funny and will talk and have a laugh when you need a pick me up or she works her magic in silence if you want that. Zoe is really sweet and lovely to speak to and Ali who sadly left always made me feel good. This place is a life saver and if there was a heaven on earth this would be it. Amazing service amazing people and amazing all round quality massages and counselling. Thanks life savers.

Jane C.

The reception always friendly and effient. I've had a number of deep tissue massages from Judy who I feel very at ease with. My back is so much better since these sessions,I feel amazing afterwards but the benefits continue to generally improve my back and neck. Thankyou judy

Mohammed S.

Shame I can not give zero stars! Wasted my time saying their can support me with counselling. Waited four months for them to start my counseling then said we don't do that particularly type of counseling! Do not use this service! Only care about making money! What a load of lies I was referred in March by social prescribing part of linking Leeds who clearly stated that I was looking for particular counselling! I also spoke to Olivia on the second of April and she clearing stated you do that particular counselling. When I also spoke to someone on the phone on the 4th of July she said the staff have done this before saying their do that particular counselling then their do not. If fact I also spoke to another lady on reception on the 4th of July and she also said you do that particular counselling. I was also told that you do actually do that type of counselling but it's 60 or 70 pounds and not offered to me as the other counsellors don't provide this. In others words because I am on benefits and counsellors won't accept ten pounds per session. I have no reasons too lie as I am religious and defeats the point of praying and worshipping too lie. You should all be ashamed treating a diasbled person with mental health on benefits like this!

Ali H.

I've been coming to Pheonix for massage treatments since about 2018 and have also had counselling here too. I feel very grateful that this kind of place exists to help support people through hardship and health issues through the use of services like counselling and holistic treatements. It's become one of my safe places, the environment is cosy and the staff are always so warm and friendly. I always feel in good hands with the massage therapists but especially love coming for relaxation massages with Viv, she has such a beautiful calming energy.

Danny B.

When I attended for my first massage with Heather feeling really anxious, I entered the waiting area. The receptionist was really lovely and then Heather took me into a lovely calming room where it settled my nerves a bit. The bed was heated but was turned down at my request which was great. I got ready and the massage begun. The full body massage I received from Heather was absolutely insane, felt incredibly amazing, it settled my anxiety almost immediately and she made me feel really comfortable and relaxed. As I was recieveing the massage it felt incredible, she knew exactly what she was doing and did it really well. I was given a drink at the end and my body felt great. Heather is such a talent and brilliant massage therapist and comes extremely highly recommended and I look forward to booking with her in the future. Keep up the incredible work and thank you for the most amazing massage ever.
I have continued to attend massages since Heather has been on maternity and got Judita as a massage therapist and she has filled big boots and her massages are equally as awesome. Judita deep tissue massages feel really amazing, she gets the pressure perfect every time where I need it. Judita head massages are proper nice and her relaxation massages are seriously relaxing and feels wonderful. Judita is very talented and has magic hands too. Thank you Heather and Judita for your incredible talent and your amazing and absolutely incredible massages they are just insanely phenomenal.

Ellie S.

I have known about this company since 2019 and they remain true to their values. Caring, considerate and a wonderful charity helping others. This was my third use of their services and wow Olha was superb with my deep tissue. I’ll always continue to recommend their services.

Laura H.

You are seen as just another number in what is ultimately a company making money off other peoples traumas and misfortune.

I have attended all my counselling sessions to date and always paid (spent in the region of £300 so far) and currently about half way through my allocated sessions. I cannot attend for one week due to one of life’s commitments that you face as an adult (car MOT) and they are quick to take your money from you and refuse to refund. I emailed the company 23 hours and 30 minutes before my session after numerous attempts to get through on the phone. All because of a “time stamp” on my email, i haven’t given them adequate notice.

They see you as a paying customer before you are seen as a client who needs help.

I have lost all faith in the company and it is truly a shame because my counsellor Tanya was fantastic.

I will not be returning for the remaining sessions because I now know that all these people seem to care about is taking money from people who need help and not the physical and mental well-being of their clients.

EDIT FOLLOWING THE BELOW REPLY FROM THE OWNER:

regardless of whether you are a company or charity, I am still charged for services therefore making it a business providing services. If you read through all of my email correspondence with your company you will see how it was handled. Not very professionally at all!