Melton Building Society - Melton Mowbray

Sam B.

Their head office was the worst customer service availability I have ever come across. Over the last 48 hours I have tried every single different telephone option trying to get through to someone and you end up with the same answerphone message whichever option you select. They also have the same prerecorded message about experiencing higher than usual call volumes ‘right now’ that they had 2 years ago when I set up my mortgage…. If it’s been busy every hour for 2 years it might be time to get some more staff… unacceptable especially when you pay what we pay for mortgages nowadays.

Nick C.

Although the process of getting a self build Mortgage was good, getting hold of Melton, quick releasing of draw down funds is NOT.
You have to call at 9am or you don't get your call answered.
They do not call back as they say they will.
They are slow to release funds unless you push like crazy.
All with the excuse that they are having 'unusally high' some or other. The same excuse all banks now use as routine.

A shame as I had high hopes.

Karl M.

Needed some clarification about a savings account. Called Grantham branch. Efficient and knowledgeable staff.

Pete L. R.

Impossible to get an answer on the phone. I've been trying for 2 days. Have left messages for a call back and still waiting

alexis M.

Rebecca H.