Listening Ear (Merseyside) - Prescot

Listening Ear (Merseyside): A Dedicated Mental Health Service

For individuals seeking compassionate and accessible support for their mental well-being, Listening Ear (Merseyside) presents itself as a valuable resource within the Merseyside region. This non-profit organization and charity operates with a core mission of providing confidential listening services and promoting positive mental health. They are committed to reducing the stigma surrounding mental health challenges and offering a safe space for individuals to share their experiences.

Address: 174 Dragon Ln, Whiston, Prescot L35 3QT, United Kingdom.

Phone: 1514886648

Website: listening-ear.co.uk

Specialties: Non-profit organization, Charity, Mental health service.

Other points of interest: Wheelchair accessible entrance, Wheelchair accessible parking lot.

Opinions: This company has 4 reviews on Google My Business.

Average opinion: 2/5.

About Listening Ear (Merseyside)

Listening Ear (Merseyside) was established to address the significant need for accessible and readily available mental health support within the community. Recognizing the difficulties many people face in accessing professional help, the organization focused on providing a simple and confidential service: a listening ear. Their approach emphasizes empathy, understanding, and non-judgment, creating a supportive environment for individuals grappling with a wide range of emotional difficulties. The organization’s philosophy centers around empowering individuals to take control of their mental health and offering a pathway towards improved well-being.

Services Offered

The primary service offered by Listening Ear (Merseyside) is a telephone helpline. Trained volunteers provide confidential, active listening to individuals experiencing distress, anxiety, depression, or other mental health concerns. The helpline operates during specific hours, ensuring accessibility for those needing immediate support. Beyond the helpline, the organization also provides:

• Online Support Groups: Facilitated online groups offer a virtual space for individuals to connect with others facing similar challenges, fostering a sense of community and shared experience.
• Information Resources: The website and other materials offer valuable information on various mental health topics, promoting awareness and providing guidance on self-care strategies.
• Training and Awareness Programs: Listening Ear (Merseyside) engages in training and awareness programs to promote mental health literacy within the wider community, aiming to reduce stigma and encourage help-seeking behavior.

Accessibility and Inclusivity

Listening Ear (Merseyside) demonstrates a strong commitment to accessibility and inclusivity. The facility at 174 Dragon Ln is designed to be wheelchair accessible, providing a welcoming environment for individuals with mobility impairments. Furthermore, they maintain a wheelchair accessible parking lot, ensuring convenient access for all visitors. This dedication to accessibility reflects the organization's belief that everyone deserves access to mental health support, regardless of their physical abilities.

User Reviews and Feedback

It’s important to consider the feedback received by Listening Ear (Merseyside) from its users. Currently, the company has 4 reviews on Google My Business, with an average opinion of 2/5. This suggests that while the core service of listening is valued, there are areas where improvements could be made. Some reviewers have cited issues with wait times on the helpline and a perceived lack of personalized support. However, many others have praised the volunteers' empathy and willingness to listen without judgment. It's crucial to acknowledge these diverse perspectives and strive for continuous improvement based on user feedback. The organization is actively working to address concerns raised in the reviews and enhance the overall user experience.

Contacting Listening Ear (Merseyside)

Individuals seeking support can easily connect with Listening Ear (Merseyside) through the following channels:

• Phone: 1514886648 – For immediate telephone support.
• Website: listening-ear.co.uk – To access information resources, online support groups, and further details about the organization.

Listening Ear (Merseyside) represents a vital component of the mental health support landscape in Merseyside. While the current average review score warrants attention, the organization’s commitment to accessibility, its core listening service, and its broader community engagement initiatives position it as a valuable resource for those seeking a safe and confidential space to share their thoughts and feelings. Continued efforts to address user feedback and enhance service delivery will undoubtedly strengthen its impact on the community.

👍 Reviews of Listening Ear (Merseyside)

Jack C.

1/5

Went to a session. My very first one, was a couple minutes late and informed them of this as I had to travel by taxi and there was road works I didn't know about. The guy who I was in session with was too busy looking at his laptop for the time and made sure to mention that I was late and we didn't have time.

I had neuro virus for my second one and again, informed them within the time frame they ask you to.

I was met with an automated message to confirm my next appointment via email. Which I did.

Then got another text saying they had cancelled my referral as they hadn't heard from me. So I emailed again. Still no reply, you can't contact them over the phone. It's automated and they tell you to email then hang up.

Then got another text today asking for feedback.

Lucy H.

5/5

This service has been invaluable to my family. I was really apprehensive to begin with as my daughter is very shy but her counsellor was amazing. The one on one and group activities are great and I would sincerely recommend this service to anyone with a young child struggling with their emotions. I can’t fault them at all, I was kept in the loop, communication is great and they really brought my little girl out of her shell and helped her manage her emetophobia.

Andrea F.

1/5

They don't listen. I told them countless times I work can't make there session, I don't drive. 6pm counselling you must be joking Dragon Lane forget it. Useless because you just don't listen 🙁

Rebecca

1/5