Dear Albert - Leicester

Address: The Stairway Project, 68 Humberstone Gate, Leicester LE1 3PL, United Kingdom.
Phone: 8008303646.
Website: dearalbert.co.uk
Specialties: Addiction treatment center, Alcoholism treatment program, Counselor.

Opinions: This company has 38 reviews on Google My Business.
Average opinion: 4.3/5.

📌 Location of Dear Albert

Dear Albert The Stairway Project, 68 Humberstone Gate, Leicester LE1 3PL, United Kingdom

☎️8008303646

⏰ Open Hours of Dear Albert

Monday: 9 am–5 pm
Tuesday: 9 am–5 pm
Wednesday: 9 am–5 pm
Thursday: 9 am–5 pm
Friday: 9 am–5 pm
Saturday: Closed
Sunday: 8 am–12 pm

Introducing Dear Albert: A Dedicated Addiction Treatment Center

For individuals navigating the challenging journey of addiction and seeking lasting recovery, Dear Albert presents a comprehensive and supportive environment. Located in Leicester, United Kingdom, this esteemed organization offers specialized programs designed to address the complexities of substance use disorders and promote overall well-being. The Stairway Project, situated at 68 Humberstone Gate, LE1 3PL, serves as the physical base for Dear Albertâs operations, fostering a strong sense of community and accessibility.

Specialties and Services

Dear Albert distinguishes itself through its focused approach, specializing in addiction treatment and providing robust alcoholism treatment programs. Their core offering centers around individualized counseling, facilitated by experienced and compassionate professionals. The team recognizes that addiction is rarely a singular issue and often intertwined with underlying mental health concerns. Therefore, they integrate therapeutic strategies that tackle both the substance use and the associated emotional and psychological challenges.

The center offers a variety of interventions, including:

Individual Counseling: Providing a safe space for personal reflection, goal setting, and the exploration of underlying issues contributing to addiction.
Group Therapy: Facilitating peer support and shared learning within structured group sessions. These groups are often linked to broader community initiatives, as highlighted by one client's experience within the Stairway Project.
Family Therapy: Recognizing the significant role of family dynamics in the recovery process, they offer family therapy sessions to improve communication, address conflict, and strengthen supportive relationships.
Detoxification Support (Referral): While not offering inpatient detox, Dear Albert provides crucial referrals to appropriate detoxification facilities, ensuring a safe and medically supervised transition.

Location and Accessibility

The physical location at The Stairway Project, 68 Humberstone Gate, Leicester LE1 3PL, is more than just an address; itâs a symbol of their commitment to community integration. This strategic placement allows them to actively participate in and support local recovery networks. The centerâs accessibility is a key component of their philosophy, aiming to remove barriers to treatment and encourage active engagement. A dedicated phone line, 8008303646, provides a direct contact point for inquiries and initial consultations. Furthermore, their website, dearalbert.co.uk, offers valuable information about their services, resources, and the broader recovery landscape. The website also features testimonials and information about their approach to personalized treatment plans.

Client Feedback and Reputation

The positive feedback from clients speaks volumes about the effectiveness of Dear Albertâs approach. As evidenced by their 38 reviews on Google My Business, the average opinion is a strong 4.3/5, highlighting a consistently high level of satisfaction. These reviews consistently emphasize the supportive nature of the staff, the effectiveness of the counseling, and the positive impact on overall recovery. One clientâs comment regarding their engagement with the Stairway Projectâs in-person groups underscores the value of their community-based initiatives. The reported success stories detail sustained sobriety and a significantly improved quality of life, often attributed to the personalized attention and ongoing support provided by the team.

Key Features and Approach

Dear Albertâs approach is rooted in a belief that recovery is a collaborative process, requiring both professional guidance and personal agency. They prioritize building strong therapeutic relationships, fostering a sense of trust and empowering clients to take ownership of their journey. The centerâs focus on holistic well-being extends beyond substance use, addressing co-occurring mental health conditions and promoting healthy lifestyle habits. Their counselors demonstrate a deep understanding of the challenges faced by individuals struggling with addiction and are equipped to provide tailored interventions. Counselor expertise is a cornerstone of their service, ensuring clients receive the specialized support they need.

The Stairway Project, as a partner, plays a vital role in extending the reach and impact of Dear Albert. By facilitating access to community support groups and resources, they create a network of encouragement and accountability. This integrated approach distinguishes Dear Albert from more isolated treatment centers.

Ultimately, Dear Albert strives to provide a safe, supportive, and effective pathway to lasting recovery. Their dedication to personalized care, community engagement, and client empowerment sets them apart as a valuable resource for those seeking to reclaim their lives.

👍 Reviews of Dear Albert

stephen A.

5/5

I attended do the MAF’s with Dear Albert and found it very useful. As a result of doing this I have been able to engage with some of the in person groups at the stairway project which has boosted my recovery and enabled me to stay abstinent and fully commit to my recovery.
This is the longest I have been able to maintain this healthy way of life in 35 years and that is thanks to the services that Dear Albert provide within our community.
Thank you to all the team for all their tireless hard work 🙏

Steven B.

5/5

Dear Albert is an amazing place. I recommend any service user to please attend this amazing place. I was struggling alot and one off the staff members kyra helped me with my struggles. Even helped me with my paperwork etc. May God bless that place and all staff. Amazing food and only £1.00 a coffee.

Peter P.

5/5

Amazing place helping loads of people with their addiction. I’ve found them nonjudgmental and willing to help. Well worth giving them a go if you’re struggling. Thank you!

Vinny_uk

5/5

Top place, really friendly staff. In particularly meet a nice lad called Dale that made me feel very welcomed. Told me would make me one of the best Lattes in Leicestershire and I was not disappointed.

Nick L. G.

3/5

Firstly, Nathan and Jo were warm, caring people and ran the sessions efficiently - and Nathan was kind enough to phone me after I forgot the final session which I greatly appreciated. I think hearing about the problems of others is valuable and is a place where it's OK to be completely open about one's own substance abuse. I don't think it helps me much - no group therapy ever has but I actually miss the sessions; they are so different from "normal" social interaction in as much as they're honest! - one doesn't have to try to perform as if one was normal (is there such a person? - and wouldn't they be bloody boring?! Neurodiversity has given the world so much.) Many thanks to Nathan and Jo.

Jenny P.

5/5

Dear Albert is a safe and welcoming place to get help and support. I have attended several recovery groups most recently pod which is for post detox and rehab support
The 8 week course provides help advice and support for people on their recovery journey. It is a safe and friendly group which encourages participation from everyone and we all support and encourage each other. They became my pod "family". Support does not finish after 8 sessions it is on going and 1 to1s are available if you feel this is needed. Helped me greatly as after detox I was feeling lost. You make friends and find other avenues to explore. Getting your best life on track is much easier with the right support. Keeps me on the straight and narrow ! Highly recommended. 😊

Mark P.

5/5

Dear Albert is a brilliant organisation who are there for people fighting addiction and to help people in recovery would highly recommend this place to anyone who is either in recovery or fighting addiction wanting recovery

H P.

1/5

Before I start with the negatives I have to acknowledge that there were a few members of staff (all of which have now been driven away) that went above and beyond to help me. So I'm very grateful for this. Good for them that they've found employers that appreciate their talents and skills.

As a service user you are offered a wide choice of groups, unfortunately some of them are badly managed, repetitive and even cliquey. Act is only run by one person and after 10 sessions the material just repeats which gets very tedious. The facilitator uses the group for her own therapeutic needs which has driven many people away. There's constant tales of woes, which demonstrates a certain lack of professionalism. She is a very jealous and rude person and stops you going in the group even if you are just a few mins late.

Volunteers are sometimes left responsibilities only suited to paid staff, facilitating other groups with little or no knowledge, training or safeguarding. Staff are sometimes overworked to the point of breakdown, some have relapsed from lack of support.

The place is one more incident away from something really awful occuring. The fire doors are often blocked which is actually illegal. I've seen them like this. There are too many hazards throughout the building to name but the council should inspect.

As anyone can just walk in off the street you can sometimes find drug and/or alcohol users passed out on the sofas, or even using substances in the toilet.

All the problems start at the top, with the poor and often neglectful "management". They favour staff that do what they're told rather than those that have experience from previous jobs or those with qualifications. I've been told by female staff and clients that they haven't felt safe sometimes due to receiving inappropriate comments from the male staff and even the main manager.

I could write a million more words but you'll see for yourself if you spend enough time there. I don't know why I put so many years into the place but I have needed therapy to deal with some of the things I was exposed to all thanks to Dear Albert.