Adult Mental Health Services - Crawley

Brad V.

Been waiting for an assessment since 2022 was told it would be 6 months after being in LG Hospital. I keep getting pushed back but told, no one is jumping the queue. Well clearly they are. Asked for a manager to call me and been waiting 5 months. Awful service. Creates more stress and upset. Not fit for purpose.

Nicky S.

I have been getting mental health treatment since a child and I have grown and seen that Ifield recovery clinic hasn't been a great help towards the community, unfortunately it's badly run,Crawley council are sincerely responsible by not putting the money in to the real issues, the real care plans!I have also studied mental health myself and there not using the actual ruling of councilling.
I have lost at least 3 friends from suicide in the last 5 years,they all went there to Ifield recovery clinic, I understand the pressure of not having enough people on site but I do feel and seen from experience that some of the councillors are just there,don't do much but some have helped,but unfortunately the recovery clinic doesn't have time for you're feelings,even knowing you went there because your feelings/mental health is shaken to the core.
They just don't have the time,therefore they don't have the real empathy level to actually solicitate your feelings.
Unfortunately to save your family,friends or yourself...get private help,even knowing it will cost you,the workers at Ifield recovery clinic don't deserve your time, go somewhere else. Lack of care,lack of empathy!

Ria B.

I would love to know how many poor souls they have inadvertently killed with their incompetence. Wastes of space who do nothing but drag vulnerable people further into a spiral of despair. I have watched you reduce my loved one to a shell of his former self. You have done NOTHING. You can’t even get something as simple as a prescription right. You phone up to change an appointment to the day it was already booked for. You write lies on your notes to make it look like you’re doing your job. Every single member of staff here should hang their heads in shame and I hope to God none of you ever have a loved one in a crisis who needs support in Crawley because Crawley’s “mental health specialist team” are bone idle and do not care for the harm they cause. Shame on you all. You have been reported to PALS and if I get nowhere with them I will take it as far as I possibly can, because unlike you I care and don’t want to see a loved one die prematurely.

Danny A.

If I could give zero stars I would, been with them since I was 18 and never received any help, constantly tried to make me seem crazy, told me I imagined the tumor I had on my spine WHICH I HAD SURGERY FOR AND HAVE A SCAR, they told me that I don’t need help and don’t bother to see me, they tell me i will be seeing a certain doctor and then change it at the last minute all the “doctors” definitely don’t have the right qualifications for here and I don’t know how it’s still running. This isn’t a mental health service, this is purgatory for the people the government can’t be bothered with

Erin H.

I phoned up today to speak to duty as I’m on the edge about to break, to be told that I have a phone call tomorrow. In my eyes tomorrow is no good. Just like my old team. It’s made me feel worthless

Lisa G.

Such unprofessional people. Really let me down wrote lies about me . I moved to this area nearly 2yrs ago they completely messed up my care plan never got back to me after several complaints. I would have that place shut down. My mental health has got worse and noone has listened Even reception kept lying to me on the phone. Now you can imagine how much a person will feel let down and scared to speak any so called professional any more . Every medical letter i received had been opened aswell. Im so scared and let down .

Kieran M.

Been with them since I was 18. I’m now 25.
Lack of communication from doctors. Lies upon lies about me missing appointments when appointments weren’t made.

Got told I needed to have an mri scan then it never happened. They told me “we wanted you to have an mri scan because we thought you might have a brain tumour but we don’t think that anymore”. Like, what doctor, mental or otherwise, says that?!?!
I swear, they cause more harm than preventing it.

Care plan, never happened.
Care worker, never happened.
Constant condescension, always.

These people don’t care as long as they pick up their pay check at the end of the month.

Edit: About to turn 28, still haven’t received mental health help. Asked for medication to be reinstated, nothing from them. Actually went in there and spoke to reception while getting the stink eye. Still haven’t had that mri scan. How on earth they received outstanding for how caring they are… this is a joke. We no longer live in a democracy. By the way, Sussex partnership mentions they have occupational therapists… so why tell patients to go and find other services instead of treating them (which is states on Sussex partnership that they offer treatment). Absolute disgrace of a service.

Further edit: Turn 29 in a few months, guess what’s still happening?

Further further edit: Been given a new doctor who takes multiple weeks off at a time. Can’t write letters properly and fails to follow simple instruction. Have had zero communication with her and it’s all been done through the receptions who have sent emails. Worst service.

Nicole W.

Absolute disgrace of a service. Like previous reviews I have read, the lack of care is incredible, they have no compassion what so ever. The drs lie/twist things which make you feel even crazier then act confused and surprised when you are beyond angry and frustrated!

No communication, I’ve had no face to face with my dr EVER! If I phone to receive support I’m made to feel like a burden and am not entitled to even just the phone call. When I do finally get to speak to someone they label it as a “review” which I only realised when they send a letter to my GP stating I was extremely emotional during the said “review” I was unaware I was having!

They left me with no medication or source to get any and provided no help whilst I was extremely distressed/stressed with being unmedicated!

This place should really be investigated by CQC as the care is so horrendous!

They make people more unwell than before they turned up there! I for one can say my mental health has plummeted since being under their care, and the best thing is…….they are doing nothing about it.