Step-By-Step Counselling & Therapies -

Natalie Welvaert

Couldn’t recommend Jen enough, profession, friendly , kind and extremely easy to talk to. Had only 6 sessions and I feel so much better that I now no longer need sessions. Her help and guidance has been amazing.
Thank you for all of your help Jen, it’s life changing! Xx

Paige Nicholls

After losing my mum very suddenly, I sought help pretty much straight away. I was recommended Jen by a friend who had previously trained with her. I didn’t even think twice to look anywhere else and went straight for Jen. I have had a number of sessions of counselling and all because of Jen I am a new person, a much more relaxed young girl who is grieving. Jen continues to help me in my journey and I am truly grateful of her AMAZING services. Reaching out to Jen was the best thing I’ve done, and I highly recommend her! Thank you for everything Jen, you really are great 🙂

Phoebe Argent

Jen has really helped me get back in to a healthy head space after suffering from anxiety and panic attacks , she has helped me gather tools to carry me though this tough time and I’m now able to cope with every day stresses and be my self agin. Thank you Jen x

Alexa Buffey

I've been visiting Jen for counselling sessions for the last year, and more recently have been trying out hypnotherapy with her. I found our counselling sessions incredibly helpful - I visited to discuss a particular relationship issue initially, but have since benefitted from conversations and hypnotherapy sessions around confidence and self-esteem. Jen is very supportive and creates a warm, safe environment, where I feel I am able to be open and honest. She's really helped me to identify areas of my life that I'd like to work on and taught me lots of techniques for working through difficult emotional times. She helps me to see a positive future, while also working at my pace and showing empathy. Although I hadn't initially planned to visit for hypnotherapy, I'm really glad she recommended it, and I've found the experience really relaxing and empowering.

sam williams

I am writing this under the guise of Jen's Clinical Supervisor. I feel that it is of the utmost importance for individuals to know that they are getting safe, knowledgeable, ethical and empathic therapy. Jen is very able to provide a safe therapeutic space where individuals can explore their ways of being. She has the happy knack of making people feel at ease, thus assisting the therapeutic alliance and affording clients the ability to safely look at challenges, hopes and fears. Thoroughly recommend.

Chris Moore

I have used Step By Step Counselling over the last two months, and found the entire experience absolutely terrific.

In advance of my first appointment with Jen, I was able to contact her in order to give an outline of the issues that I would want to raise. From that Jen clearly went through the process of how the session would work, and what she would expect from myself as a client.

I have only required three sessions in total, but thanks to Jen's approach, understanding, and quality as a counsellor, I have been able to address my anxieties, to become much more confident & stable in my decisions, and to feel much more better within myself.
This is all thanks to Jen allowing me to discuss such issues at length, with no pressure to stick within a rigid session plan, which has ultimately enabled me to present underlying issues, that may not necessarily have come to light with any constraints.

Jen catered for the sessions that I needed, and was able to structure the ways in which she could provide the counselling I required around what I was able to discuss.

The whole environment was incredibly relaxed, which helped me feel calm within the surroundings, releasing any pressures, so I could talk freely and openly.

I have come away from the time I've needed with Jen at Step by Step Counselling much happier, with the precise outcome I was looking for. I would highly recommend anyone that should they need a counselling service, that they be sure to get in touch with Jen. I cannot thank Jen enough for her work with me.

Amy Badger

I can' thank Jen enough for the help she has given me! I have been struggling with teeth grinding and severe neck and shoulder pain since COVID starting in March. As a front line NHS worker I have been really struggling with stress and anxiety of work alongisde completeing a university course. With just two sessions of hypnotherapy with Jen my teeth grinding has completely stopped and I now have a complete different persptive and postive outlook. Put the work in alongside this treatment and you won't regret it! Jen is extremly professional and so easy to talk too, I would highly recommend this treatment with Jen to anyone who is struggling during these uncertain times!

John T

I was signed off work for eight weeks with anxiety and depression due to work becoming so stressful. I was offered counselling with my local doctors surgery but as I had had this before declined the offer as it did not help . I was having severe panic attacks at the mere mention of work and if I knew my manager was going to ring that day I was unable to function all day till the call was over. When I was nearly due to go back I knew I needed to do something for myself other than the medication alone.
I found Jen on line and was skeptical at what would happen and if it would help. My first session was so helpful when I discussed my issues and how it made me feel. I was given some homework to do which was very beneficial as I started to realise how I was thinking about things which I had not thought about before.
I was due back to work with a week to go. Jen did so much work with me in just one session to get me to a place where I thought I could at least manage to get through the door. On the morning of my first day I was terrified but I just kept thinking of the tools she had taught me, I wanted to just drive away but amazingly I have now been back five weeks and all is OK. I look at things in a different way now and with her help try and look and do things with a different perspective.
I still see her for on going sessions as there is more work to be done. I found Jen to be very honest and compassionate, to the point and maybe tell you things that are sometimes hard to hear but that is what counselling is for as you cant always see it when you are in it. I have and continue to have excellent support from Jen, she teaches me new tools for life, I cant believe she has changed my life for the better.