Mindsmatter -

Sandra ambler

I cannot fault the counselling face to face at Cameron House, I'm very lucky I have someone who understands me, but the rooms are soulless
Difficult to relax, uncomfortable chairs, bland and not convivial with opening up and relaxing. It's good my counsellor is good and ditracts from the bland surroundings

Steve Edmonds

The Minds Matter team was professional, helpful and courteous. Getting their advice and diagnosis helped us plan for the future and gave us reassurance about the positive actions we were taking. Thank you MMC

Mind your Own

No good at all just a tick box exercise cant give appointments to fit around work or family. They only basically send me home with worksheets to fill out and your given about 5 sessions every fortnight it just isn't enough ot they cancel appointment that you've already booked of for at work leaving you no time to book it of again hence the reason I'm paying for private theraphy you can't price on having proper theraphy something that doesn't get much thought when budgeting for the NHS clearly.

Lizzy

Don't bother. I have autism and I've suffered from depression and anxiety since i was very young and in like summertime 2022 i was feeling more suicidal than i ever had so decided to self refer to get help. A bit after i self referred i got a call from a woman who asked me lots of questions about my mental health. The waiting list after that was like 8 months and In that time i tried anyway in the october. Finally, in i think march 2023, i got a video call appointment with this bloke who made me write my feelings down and "do things that make me happy". I told him it wasn't working and he said i "cant expect to be happy all the time"and he really just didn't give af. Every appointment i had to recap him because he didn't remember anything about me other than my name. He kept telling me to spend time with my abusive mother. He didn't really want to listen to anything i was saying and there was sometimes someone else in the room with him. A lot of the therapy was him sending me articles off the internet, and a lot of the things he told me i already knew about. I've read more advanced things in children's self help books i read when i was 8. This whole thing was just a massive waste of time that made me feel worse.

Mr Man

I got in contact with minds matter last September. The original man I spoke to was very helpful and we discussed my situation and decided that CBT would be the best point forward. I was aware of the waiting list and happy to wait.
My first session came and I was called by a woman who spent very little time introducing herself and began to go through a checklist. I have Autism so this sort of thing is hard for me as I can go off on a tangent while answering questions.
The lady ignored the things I wanted to talk about and instead said that I have to have three target goals because this is how CBT works. I study clinical psychology and have had CBT in the past and this was just nothing like it.
She started explaining cbt to me like I was an idiot which not everyone may know about it but CBT isn’t just filling out a sheet of paper. There was no effort from the woman to actually talk to me and listen to my problems. She kept bringing up how if I didn’t want the service I could let them know etc and I hadn’t even expressed an issue with it.

Just felt like she was really trying to get rid of me for my first session to repeatedly mention my options if I “felt it wasn’t right for me” is just really demotivating. My “first session” wasn’t a first session at all rather a structured interrogation by a random woman over the phone who I’ve never seen before that wants me to leave the service.

You can’t expect people to get the courage of answering the phone to answer it to a miserable cow who has to follow a set procedure. Everyone is different and reaching out for this care while in a better place has really allowed me to see it for the shambolic mess it is.
As someone who studies mental health issues because of the lack of support for people i would advise that you avoid minds matter completely as it cannot call itself a counselling or CBT service. ABSOLUTELY USELESS and very clear possibilities for people to get worse after reaching out.

Christopher Ross

After waiting over a year for a referral to be followed up and having to complete a second self-referral and another five month wait I was told to contact another service and join another waiting list that would be at least six months. This is a service that is meant to support people when they are going through their darkest times, but doesn't seem to give any regard to peoples mental health and well-being.

Gabriela Strzelecka

Fantastic service from start to finish. I’ve referred myself to the Rossendale Team as per my GP’s suggestion back in 2022 and was called pretty quickly. I was informed that it will be few months before I will be able to start which I didn’t have a problem with as had some other things to deal with - mainly new meds. I suffered from extreme anxiety and panic attacks.
While I was waiting, I got called back offering me additional sessions with a trainee until I can speak to a fully trained clinician. I took it and it proved to be quite useful.

In February 2023 I have started my 12 week CBT with Charlotte H. It’s been a process, I won’t lie but eventually with therapy and medication I have managed to mostly get my life back. I’ll be forever grateful for the support I received from Charlotte and won’t hesitate to refer myself back if I struggle with anything.

Chris Jackson

I self referred after years of anxiety I waited for CBT therapy and got over the phone appointments after my 7th session thing's started to get better but I struggled.
Then my dog died before my 8th session I phoned to cancel because I really didn't feel like talking. I was told that someone would ring me to rearrange this never happened.
I was then sent a letter to say I was discharged due to missing the appointment.
Unfortunately there is not much help for mental health on the NHS something needs to change.